Frequently Asked Questions
Everything you need to know about your outdoor cooking journey with ATBBQ.
How long will it take for my grill or smoker to ship?
Most in-stock grills and accessories ship within 1-3 business days. For large freight items like smokers, transit times typically range from 5-10 business days depending on your location.
What is your return policy for unused products?
We offer a 30-day return policy for most unused, unassembled items in their original packaging. Please note that return shipping costs are the responsibility of the customer, and a restocking fee may apply.
Do you offer assembly services for new grills?
We offer professional assembly and local delivery for customers within our regional service area. For nationwide shipping, grills are delivered in their original crates with detailed assembly instructions included.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm so you can buy now and pay over time.
How do I track my freight delivery?
Once your order ships, you will receive a tracking number via email. For freight deliveries, the carrier will contact you directly to schedule a delivery window once the shipment reaches your local terminal.
Are your products covered by a warranty?
Yes, all products are covered by their respective manufacturer warranties. ATBBQ is an authorized dealer for every brand we carry, ensuring you receive full support and genuine replacement parts if needed.